Terms and Conditions

1 Formation of contract
1.1 The contract is formed between you the party leader (the lead name on the booking form) referred to as “you” or “the holiday maker,” and the owners of No5 Pentire, referred to as “we” “us” or “the owners.” This contract is for the provision of short term holiday rental of No5 Pentire, being a 1st floor 2 bedroom apartment.
1.2 When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
1.3 When you submit a booking via email or telephone the contract arises when you receive a confirmation of booking letter by post or email following receipt of the deposit.
1.4 We will provide such short-term rental subject to these Terms and Conditions of booking. Your statutory rights are not affected by anything contained in these Terms and Conditions.
1.5 In cases where an online deposit has been paid and the booking is not confirmed, the deposit will be refunded by the means the payment was submitted as soon as possible or within 14 days. A booking may not be confirmed if the booking does not comply with our Terms and Conditions or a guests’ previous bookings or holidays did not comply with our Terms and Conditions.
1.6 Due to the mostly private residential setting and for quiet enjoyment of all our guests we do not accept stag/hen bookings, nor do we accept parties greater than the maximum occupancy of 4 guests. We do not allow No5 Pentire to be used for commercial activities unless by prior agreement. We reserve the right to cancel or refuse any such booking.
2 The Property Description
2.1 We aim to ensure that the information provided in the web site is accurate; however there may be small differences between the actual property and its description.
2.2 Where, due to unforeseen circumstances the property in question becomes unavailable, we will make our best endeavours to find an alternative property of similar standard and in the local area. If however we are not able to locate an alternative, a full refund will be issued and we will have no further liability towards you.
3. Care of Property
3.1 You must take good care of the accommodation and its contents and leave them in the same condition as they were on your arrival. You will be liable for the cost of any damages, breakages, losses and any extra cleaning or repair costs which are incurred due to your non-compliance with this condition.
3.2 No5 Pentire is strictly non-smoking. Guests are only permitted to vape outside on the balcony provided it doesn’t interfere with other residents. If guests are found to have smoked indoors they will be required to vacate the property immediately and will be liable for any additional cleaning costs that may be incurred as a result of the smoking and odours.
3.3 No5 Pentire is sold as pet-free therefore it does not allow pets either to stay or to visit. If pets are found to have been brought to No5 Pentire either by staying or visiting, guests will be required to vacate the property immediately and will be liable for any additional cleaning or replacement costs to ensure that the property remains pet free.
3.4 A security deposit of £150 is payable when the full balance is due. This will be refunded within 7 days subject to confirmation from Flint Holiday Property Management company that the property has been left in ‘as found’ condition. Should the cost of damages exceed the value of the security deposit, we will take reasonable steps to recover these costs from you including any legal costs incurred as a result of any action. if your willful actions result in damage to the property that displaces future guests, we may seek further recompense from you, not limited to the cost of finding alternative accommodation for future guests.
4 Price
4.1 We reserve the right to increase or decrease the prices shown in price lists at any time. However, the price on the booking confirmation form will not be increased unless the booking is amended.
5. Payments
5.1 For any accommodation booked more than 8 weeks prior to the start of the rental period, you shall pay a deposit of 30% when booking. You must then pay the remaining payment (including security deposit) at least 8 weeks prior to the start of the rental period.
5.2 For any accommodation booked less than 8 weeks prior to the start of the rental period you must pay the full price when booking.
5.3 In the event of late payment, we reserve the right to cancel the booking, in which case the provisions of Condition 7 will apply.
6 Your Responsibilities
In addition to the good care of the rental property;
6.1 You must ensure that only a maximum number of 4 people stay in the accommodation and that they are the named guests that are booked into the property. Any alterations to guests staying must be agreed with the Owners in advance.
6.2 Pets are not allowed to stay nor to visit, as the property is sold as pet free.
6.3 You will be able to have access to your accommodation at 5:00 pm on the first day of your rental period and you must vacate the property by 10.00 am on the last day of your rental period. This may be subject to change at short notice due to additional cleaning requirements as a result of Covid-19.
7 Cancellations
7.1 Cancellations made 60 or more days before the booking period was due to commence will be refunded in full subject to the deduction of a £35 administration fee for the work involved in re-advertising the booking period and processing a further booking.
7.2 Cancellations made between 1 and 59 days before the booking period was due to take place will be re-advertised for let. If successful, a full refund will be made within 5 working days of the end of the booked period subject to the deduction of a £35 administration fee for the work involved in re-advertising the period and processing a further booking (unless the price of the property had to be reduced in order to resell it – and in which case the amount to be refunded to you will be minus the difference/reduction). If we are unsuccessful in re-letting the property we will not be able to offer a refund other than the security deposit if one has been taken.
8. Cancellation – Covid-19
Up to the booking period, any changes in government guidance/legislation (limited to regional or national lockdown or implementation or change of tiers) that prevents travel to the property and therefore the cancellation of the holiday, any monies paid will be refunded in full subject to a £35 administration charge.
9 Insurance
We recommend that you take out insurance to protect yourself against any losses. Please remember bad weather, sickness and any number of other circumstances could necessitate your failing to take your holiday and we cannot refund any monies other than as specified in clauses 7 and 8 above.
10 Complaints
10.1 The owners cannot accept liability for any alternative accommodation costs, short term equipment failure or problems beyond their reasonable control.
10.2 If you have any cause for complaint you shall bring this to the attention of the owners to allow them an opportunity to achieve a satisfactory solution. On your return from holiday you should write to us within 14 days of your return detailing your complaint should you feel it was not resolved. We cannot consider any complaints where you have not complied with the above conditions.
11 Rights of entry
We reserve the right to enter into the accommodation at reasonable times to inspect it and/or carry out any necessary repairs or maintenance.
12 Lost Property
We reserve the right to dispose of any property left in the accommodation after 1 week of your departure. However, property will usually be held by Flint Holiday Property Management Company for much longer. In the event you require us to return any items, a minimum of £10.00 will be charged to cover postage, packaging and our own time costs in returning the goods. Any extra costs will depend upon the weight, size and type of delivery required and will be subject to postal rates applicable at the time. We will inform you of the postal cost and you will make a bank transfer to us to cover the amount required or pay by card. On receipt of the funds the property will be posted. We will not be held liable for any loss or damage to such property or failure of delivery by the postal services.
13 Liability
No liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to the holiday maker or any member of the party or any invited person, or any vehicle, its contents, or any possession of the Holiday Maker or any member of the party as defined above. Your statutory rights under the law are not affected by this clause.
Being on the 1st floor it is your responsibility to ensure that children are supervised at all times.
14 Law
The contract between you and us is subject to English law.